Frequently Asked Questions (FAQ)

Where are the caravans made?

Our caravans are proudly crafted in Australia, meticulously constructed to the most elevated industry standards within Melbourne.

What types of caravans do you offer?

We offer a diverse range of caravans, including luxury models, off-road designs, family and pet-friendly layouts, on road, and compact options to suit various travel preferences.

How do I choose the right caravan for me?

Choosing the right caravan depends on factors such as your budget, towing vehicle capacity, number of travellers, desired amenities, and travel style. Our experts can guide you through the selection process.

Can I customise the interior and exterior of the caravan?

Absolutely. We offer an extensive selection of colours for both the upper and lower cupboards, bench tops, splash backs, and upholstery. Additionally, we provide various external decal colour themes for you to choose from. To explore all the available choices or to experience our interactive colour visualizer tool, please click https://newcastleaussiefivestarcaravans.com.au/register-now/

What is the lead time from order to delivery for a custom-built caravan?

The current construction timeline is approximately 4-6 weeks, as we maintain a stocked inventory at our warehouse, ready for assembly.

Is it possible to personalise the floor plan and incorporate extra features in my caravan?

Certainly! We offer an extensive variety of floor plans across all our designs, and if you have specific preferences, we can even create a personalised floor plan tailored to your needs. You can absolutely include additional features as well. For details on additional available options and pricing, feel free to get in touch with us.

Are your caravans sold at retail prices?

No, our unique advantage lies in selling our caravans directly to you at wholesale manufacturer prices. By cutting out the middleman, we ensure that you get the best value for your investment. This direct approach allows us to provide you with top-quality caravans at prices that reflect their true worth.

What is the warranty on your caravans?

2 Years Structural & 3 Years Chassis

Can I inspect a caravan before purchase?

Absolutely! We encourage you to visit our showroom to explore our range and take a closer look at the caravans.

Can I finance my caravan purchase?

Yes, we offer financing options to make owning a caravan more accessible. Our finance team can assist you in finding the right payment plan for your budget.

Do your caravans come with insurance?

Our caravans do not include insurance as part of the purchase. You will need to arrange insurance coverage separately. We can recommend reputable insurance providers.

Can you deliver the caravan to my house?

Certainly! Simply inform us of your desired delivery location for the caravan, and we’ll be happy to provide you with a delivery quote to your specified site. We offer free delivery within the Brisbane area!

Do you offer servicing for caravans?

No, we do not. There are numerous dedicated servicing facilities available. You can easily find a variety of options by searching online.

When is the recommended time to schedule the first servicing for my Aussie Fivestar Caravan?

Once you’ve traveled the first 1000 kilometres, it’s recommended to take your caravan to your selected caravan service specialist. They will provide guidance on scheduling your future inspections.

Do you offer caravan rentals?

At the moment, we focus on selling caravans.

What’s the process for submitting a warranty claim?

You can lodge a warranty claim through our official website at https://www.aussiefivestarcaravans.com.au/warranty_information.htm, and our team will get in touch with you.

What is the difference between on road and off road caravans?

Off-road caravans are engineered to handle rough and uneven terrains, including gravel roads, dirt tracks, and more challenging landscapes. They feature enhanced suspension systems, stronger chassis, higher ground clearance, and durable construction materials to withstand the rigours of off-road adventures. These caravans include reinforced components, such as shock absorbers and heavy-duty tires, making them suitable for remote areas and less-maintained roads.

On-Road Caravans:

On-road caravans are designed for use on well-maintained roads and highways. They are typically lighter in weight and have a lower ground clearance compared to off-road models. On-road caravans have a more aerodynamic shape for improved fuel efficiency during highway travel. While they provide comfort and amenities for travel and camping, they are better suited for smoother road conditions.

Choose based on your travel destinations and road conditions.